IT Helpdesk & End-User Support
Responsive, professional IT support for your people — whenever they need it
Maditx brings the structure and discipline of a professional managed services operation with the personal accountability and senior attention of a specialist firm. Maditx has delivered managed IT services for organisations across Financial Services, Retail, FMCG, Life Sciences, Media, and Professional Services — across the UK, India, and globally. Every Maditx managed services engagement is built around the specific needs of the client — not a generic service catalogue that the client is asked to fit within.
What Maditx Delivers Specifically
Multi-channel helpdesk support — phone, email, chat and self-service portal
User account management — creation, modification & deactivation
Software installation, licensing & update management
Monthly helpdesk performance reporting & trend analysis
First, second & third-line IT support
New user onboarding & offboarding IT support
Password reset, access request & permissions management
Hardware & software troubleshooting & resolution
Device setup, configuration & management
SLA-backed response & resolution targets